Gloozy is a personal-care product, so for hygiene reasons we do not accept returns or exchanges once an order is delivered, including for change of mind or colour preference.
Damaged, defective or wrong item
If your order arrives damaged, leaking, defective, or is not what you ordered, we will replace it or refund you in full. Please:
- Contact us within 48 hours of delivery at gloozybykalista@gmail.com or WhatsApp +91 75066 17294.
- Share your order number and clear photos or an unboxing video of the parcel and product.
- Once verified, we’ll send a replacement or issue a refund to your original payment method within 5–7 business days.
Cancellations
You can cancel an order before it is dispatched by contacting us. Prepaid cancellations are refunded to the original payment method within 5–7 business days.